Kenyan Content Moderators Drag Meta To Court Seeking Over $1.6 Billion In Compensation
In bustling office in Nairobi, a team of Kenyan workers, employed by Meta’s subcontractor Sama, would sit for eight hours a day, meticulously sifting through Facebook’s user content in 12 African languages. Their job – to detect and delete posts that violated Facebook’s community standards. But the images they were subjected to were often disturbing, sometimes even horrifying. And the support provided for their mental health was allegedly inadequate.
These former Facebook content moderators are now taking Meta, Facebook’s parent company, to court. They are seeking a staggering $1.6 billion in compensation, citing wrongful termination and adverse working conditions. This legal challenge is the first of its kind against Facebook outside the U.S. And it has exposed the unsettling reality of content moderation, where workers are frequently exposed to traumatic content, with little support to help them cope.
The lawyer representing 184 former Facebook content moderators based in Kenya who sued the site’s parent company, Meta, over working conditions and pay told the judge Monday that Meta has not been sincere in trying to reach an out-of-court settlement as agreed in the last court session.
Lawyer Mercy Mutemi said the talks had collapsed and the former moderators want to proceed with a contempt of court case against Meta.
“The petitioners gave it their best effort. They attended every mediation. The respondents asked for information which we gave them. They kept saying they would get back to us by a certain date but only got back to us at the end of last week with a very small amount that cannot even take care of the petitioners’ mental health,” she told the court. She described Meta as “not genuine.”
The moderators were employed via Sama, a San Francisco subcontractor that describes itself as an ethical AI company, to work in its hub in the capital, Nairobi. Their job entailed screening user content in 12 African languages and removing any uploads deemed to breach Facebook’s community standards and terms of service.
Some of the petitioners have told the media that their job required them to watch horrific content for eight hours a day that overwhelmed many of them while being paid 60,000 Kenyan shillings, or $414 a month. They accused Sama of doing little to ensure post-traumatic professional counseling was offered. They are seeking $1.6 billion in compensation.
Meta and Sama lawyers told the court they thought the mediation was making good progress, with long hours involved, until the moderators’ lawyer wrote to them in protest.
Justice Nduma Nderi said the failed talks were a “missed opportunity” to find a balance between the parties involved as opposed to the court issuing an order.
The parties will now appear at a hearing on Oct. 31 on the moderators’ application to find Meta and Sama in contempt of court.
The lawsuit is the first known court challenge of its kind against Facebook outside the United States. In 2020, Facebook agreed to pay $52 million to U.S. content moderators who filed a class action lawsuit after they were repeatedly exposed to beheadings, child and sexual abuse, animal cruelty, terrorism and other disturbing content.
Facebook and Sama have defended their employment practices.
